Help Center
Troubleshooting
Microphones, missing emails, stale drafts and access messages.
Microphone or live transcription not working
Fix a blocked microphone, a disabled start button, missing speaker labels or a dropped live session.Verification or reset email didn't arrive
What to check when a verification, password reset or welcome email from Terra does not show up.Credits held or a draft discarded
Why Terra sometimes holds credits for reconciliation, and why a draft can be discarded as stale."Ask your practice manager" and other access messages
What it means when Terra says you need an invitation, a patient is not found, or an action is not available to your role.