Help Center
How can we help?
Short, exact guides to every part of Terra, written from the product itself. Search, or start with a category below.
Popular:Create your account and verify your email·Live transcription and consent·Context and preparing a draft·Plans and credits
Categories
Getting started
Create your account, set up a practice and invite colleagues.
Visits
Capture the visit, prepare a draft, review, sign, amend and export.
- Create a visit
- Live transcription and consent
- Context and preparing a draft
- Review, sign, amend and export
Patients
Profiles, facts, documents, the record brief and duplicate records.
Coding
The coding worksheet, code suggestions, approval and attestation.
Templates & style
Built-in and custom templates, writing style and text shortcuts.
Chat & evidence
Ask the record, research a clinical question and cite the sources.
Billing
Plans, credits, top-ups, the billing portal and the free trial.
- Plans and credits
- Top-ups, subscriptions and the billing portal
- The free trial
- Per-clinician spending limits
Security & access
Roles, care teams, patient access, sessions and Google sign-in.
Troubleshooting
Microphones, missing emails, stale drafts and access messages.
- Microphone or live transcription not working
- Verification or reset email didn't arrive
- Credits held or a draft discarded
- "Ask your practice manager" and other access messages
Still stuck?
Write to us with what you were doing and what you saw. Leave out patient names and details; describe the screen instead. A person on the Terra team answers.
Email hello@useterra.siSecurity and compliance
HIPAA, SOC 2, our subprocessors, the BAA and how to report a vulnerability are in the Compliance center.
Open the Compliance center