Billing is managed by practice managers from Usage and plan. Payments are handled by Stripe; Terra never sees your full card number.
Choose a plan
- Open Usage and plan from the credit balance at the bottom of the sidebar.
- Choose a plan. For Groups, enter the number of clinicians (3 to 100).
- Confirm. Terra opens a secure Stripe checkout page.
- Pay. Your credits appear once Stripe confirms the paid invoice.
Credits are granted from the paid invoice itself, so a closed tab or a back button never leaves you paying without credits, or receiving credits without paying.
Buy a top-up
Top-ups add credits once, on any plan:
| Top-up | Credits |
|---|---|
| $10 | 5,000 |
| $25 | 12,500 |
| $50 | 25,000 |
Choose a top-up in Usage and plan, confirm, and complete the Stripe checkout. Top-up credits do not expire. Nothing recharges automatically.
Included credits and expiry
Your plan's monthly credits are valid for that billing month. At renewal you get a fresh allowance and the unused included credits expire. Purchased top-up credits stay until you use them.
The billing portal
Customer portal in Usage and plan opens Stripe's portal, where you can:
- update the payment method,
- download invoices and receipts.
To change plans, change the number of Groups clinicians or cancel, write to hello@useterra.si from the practice manager's address. Your signed notes stay available to export after you cancel.
Refunds and disputes
If a payment is refunded or disputed, Terra places a hold on the related credits rather than guessing. Your existing records are not affected. Contact us and we will resolve it with you.
Something not match what you see? Tell us
Next: The free trial